Shipping and Returns

NEW ZEALAND

Shipping will be FREE within New Zealand ONLY. Misiluki uses Post Haste to a physical address only. Auckland and North of Auckland is a next day service*. Rest of the North Island and South Island is a 2-day service**. You will be able to track your order.

AUSTRALIA

Shipping to Australia will be an additional cost of $10.00NZD. Misiluki uses OMNI Parcel service, a 3-10 days delivery dependent on your zone.

Sydney/Melbourne/Brisbane metro, up to 1kg, delivery 3-5 Business Days
NSW/VIC/QLD non–metro, up to 1kg, delivery Delivery 4-6 Business Days
Adelaide/ Perth metro, up to 1kg, delivery 4-6 Business Days
SA/WA other, up to 1kg, delivery 7-10 Business Days
TAS/NT, up to 1kg, delivery 7-10 Business Days

INTERNATIONAL

Shipping for International Orders will include Asia Pacific Region, USA, Canada, Europe and the UK. Please check with us in advance if you are ordering from anywhere other than the countries listed above and delivery will be assessed in consultation with Freight Company. Please allow 1-3 working days for your order to be processed and dispatched then 3-15 working days for delivery. Postage and packaging for all international orders will be calculated on request.

BREAKAGES

We will accept responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us immediately by contacting us.

RETURNS

We are happy to provide a money-back guarantee on all unused goods returned within 30 days of receipt. Damaged or defective goods will be returned and replaced at our cost. Please notify us of any damage by contacting us immediately upon receipt via e-mail: info@misiluki.com. Misiluki accepts no liability for any goods lost in transit outside of New Zealand.

*Order must be placed and payment received before 2pm on the day to receive next day service. Please allow for any delays due to unforeseen circumstances.

** Order must be placed and payment received before 2pm on the day to receive 2-day service. Please allow for any delays due to unforeseen circumstances.